Initial validation of “listening” behavior typologies for online discussions using microanalytic case studies.
http://www.sfu.ca/~afw3/research/e-listening/resources/WiseEtAl-ICLS2012-CaseStudyPaper.pdf
http://www.sfu.ca/~afw3/research/e-listening/resources/WiseEtAl-ICLS2012-CaseStudyPaper.pdf